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Imperial Oil Ltd. Complaint - Esso disrespects customers
Imperial Oil Ltd. Complaint

Imperial Oil Ltd. Complaint

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Esso disrespects customers


What started as a simple complaint regarding the very poor service I received at one of their station was made much worse when I sent a complaint to their head office( Imperial Oil Ltd. ). Not only did they not respond to this complaint until AFTER I filed a complaint with the Better Business Bureau, they exasperated the problem by disregarding my wishes to be contacted via email only and gave my phone number to the very person(Satinder,station manager) who originally caused my frustration. She called me and right from the start accused me of being a liar and picking at the details of my complaint making me infuriated to the point that I had to hang up on her as she wouldn't let me say 1 single word. The "Customer Service Specialist", Elizabeth Benoit, tried 2 times to call me, again against my wishes, and then finally responded to the Better Business Bureau and to my email address with a candy coated letter that made it appear that they did everything possible to please me as a customer and went as far as to LIE about what they actually did. I am not even that concerned with the poor experience I received at the station but rather the completely unprofessional way their Head Office handled my complaint.


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Comments


ripudaman11 says: (4 years ago)
 0
POOR CUSTOMER SERVICE
I went last night to Mavis & Steeles Brampton Esso Gas station to fill up the gas and a luxury car wash, after car wash I noticed that car was still dirty on lower sides on both sides, also the bird shit on window pane was not gone. I informed attendant about it and in return he started showing me attitude that car wash does not guarantee removal of bird shit and car wash does not go that lower to wash car on lower sides. Well I am paying $13 bucks for car wash and you’re showing me attitude. If you’re car wash is so bad why would one even go wash their cars at Esso gas station.
He was loud in talking and after hearing this all, my cousin (sister) stepped out of the car and she ask the guy (attendant) to cool down. Then he started yelling and swearing at my sister. I have informed the local authorities and Esso customer service and they both have taken note of it.
I RECOMMEND EVERYONE NOT TO GO TO ESSO GAS STATIONS.

VERY VERY POOR CUSTOMER SERVICE.



reader says: (9 years ago)
 -1
Stop your whining.



evad says: (9 years ago)
 +1
srry its markham & ellesmere...



evad says: (9 years ago)
 +1
mccowan & ellesmere esso the manager cheating the head office and the attendants... giving low rate pay $ 9..and always taking money from the till and letting the paypoint to be short...making fraud drive offs and taking the money... creating manuel fuel sales and taking the money out for the store stuffs...selling stuffs on higher prices..and more...




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